A key player in Nigeria’s insurance sector, AIICO Insurance Plc, has recently engaged its annuitants by educating them on benefits of annuity plan as well as check on their welfare.
This event, according to the insurer, underscored AIICO’s unwavering dedication to service excellence and customer-centricity.
The AIICO Annuitant Forum, held on September 7, 2023, in Lagos, provided a unique platform for annuitants to openly share insights, feedback, and queries concerning their insurance experience. The event also featured complimentary health check sessions, reflecting AIICO’s holistic commitment to customer well-being.
During interactive sessions, annuitants candidly discussed their experiences and expectations regarding AIICO’s insurance services, fostering a lively exchange of ideas.
According to the company, AIICO Insurance Plc highly values customer input, and this forum served as a direct feedback channel, saying the feedback received will be instrumental in shaping future service enhancements and product offerings.
The forum commenced with a fully sponsored health check session organsed by AIICO, aligning with the company’s commitment to the well-being of its annuitants beyond insurance coverage.
Reacting to this development, the MD/CEO of AIICO Insurance Plc, expressed his gratitude to annuity customers, stating that, “this forum provides a platform to engage and receive feedback to ensure that we improve and continue to serve you and exceed your expectations. We are here to listen and to improve.”
Executive director and head of Retail Business at AIICO Insurance Plc, Mr. Gbenga Ilori, emphasised the importance of the Annuitant Forum, saying, “Our annuitants are at the heart of everything we do. This forum allowed us to engage directly with them, listen to their feedback, and reaffirm our commitment to their financial security and well-being. We believe this open dialogue will contribute to our ongoing efforts to provide world-class insurance services.”