MTN Nigeria, Guaranty Trust Bank (GTB) and Air Peace have landed in trouble over complaints by consumers of exploitative practices by the three organizations.
Consequently, the Federal Competition and Consumer Protection Commission (FCCPC) has initiated a probe into the complaints by the customers of the three organizations.
In a statement on Sunday, Ondaje Ijagwu, FCCPC’s director of corporate affairs, announced that the probe is scheduled to commence from December 3 to December 5.
He said the inquiry would address issues related to poor service delivery, exploitative practices, and possible violations of consumer rights.
“In the banking sector, the FCCPC will engage Guaranty Trust Bank (GTB) over reports of network failures that hinder customers from accessing their funds or using banking applications,” Ijagwu said.
“In the telecommunications sector, MTN Nigeria faces questions regarding persistent complaints of undelivered data services, unexplained data depletion, and inadequate customer care.
“Similarly, Air Peace Limited will address allegations of exploitative ticket pricing, including significant price hikes for advance bookings on certain domestic routes.
READ ALSO: FCCPC backtracks on price regulation threat, vows to enforce fair competition laws
“These inquiries are being conducted under the Federal Competition and Consumer Protection Act (FCCPA) 2018, specifically Sections 17, 18, 32, 33, 80, 110, 111, 112, and 113, which empower the FCCPC to investigate and resolve practices that undermine consumer rights, disrupt markets, or create unfair competition.”
The director said the FCCPC’s engagement with the companies provides a platform to address consumer concerns, clarify business practices, and enforce compliance with regulatory standards.
He said the companies will be required to appear before the commission on specified dates to provide information and responses, allowing the commission to make decisions and address outstanding issues efficiently.
According to Ijagwu, the action reflects the FCCPC’s commitment to safeguarding consumer rights, fostering a fair marketplace, and ensuring accountability across all sectors.
He urged consumers to continue to report instances of poor service delivery or exploitative practices to the FCCPC through its official channels.
By: Babajide Okeowo
The post MTN, GTB, Air Peace land in trouble over complaints of ‘exploitative practices’ appeared first on Latest Nigeria News | Top Stories from Ripples Nigeria.