Millions rely on online banking (Picture: Getty)
Thousands of TSB customers are unable to log into mobile or online banking this morning after a major outage hit the service.
The problems seem to have appeared around 6.30am, according to Down Detector, with most people reporting problems logging into the app.
The outage appears to be affecting England and Scotland, including London, the North West, Glasgow and Edinburgh.
TSB has acknowledged the issues on it website, writing: ‘We’re aware that customers are experiencing issues with our digital services. We’re sorry for any inconvenience and are working hard to resolve it.’
Frustrated customers took to social media as the issues continued to spread, reaching more than 2,700 reports by 8am.
Writing on X, Kaz said: ‘Come on @TSB! I need the app today – you close all the branches down and still cant allow us to use the app! What are you expecting people to do exactly?’
Earlier this month the bank announced it was planning to close a further 36 branches in 2024 and 2025. It closed 80 branches in 2020, 164 in 2021 and 70 in 2022.
Another customer, Ian, suggested the problems had been ongoing over night.
‘Sort yourselves out @TSB. Your App was down before I went to bed, it’s still down this morning,’ he said, writing on X.
TSB has responded to some customers on the platform, writing in one post: ‘We’re aware that customers are experiencing issues with our digital services. We’re sorry for any inconvenience and are working hard to resolve it.’
The TSB outage is the second major issue to hit banks this week – on Tuesday, NatWest’s mobile and online banking services went down.
This is a breaking news story and will be updated