The supermarket chain said on Saturday morning it was ‘working hard to fix the issue’ and apologised to customers affected (Picture: Shutterstock)
Sainsbury’s has said it is experiencing ‘technical issues’ at some stores meaning it will not be able to fulfil the ‘vast majority’ of today’s online grocery deliveries.
The supermarket chain said on Saturday morning it was ‘working hard to fix the issue’ and apologised to customers affected.
A statement said: ‘We’re experiencing technical issues affecting some stores, our Groceries Online service and our ability to contact customers.
‘Unfortunately, we will not be able to fulfil the vast majority of today’s Groceries Online deliveries.
‘We are working hard to fix the issue and apologise to our customers for the inconvenience.
‘We will contact customers proactively to rebook orders as soon as we can.’
The supermarket also assured shoppers their personal data ‘will be safe and secure even with the issues going on’.
The supermarket chain said on Saturday morning it was ‘working hard to fix the issue’
Its page on X has been flooded with customers complaining about missing orders.
The page suggests the issue is related to an inability to take payments.
Posting a photo of a half-empty Sainsbury’s carpark, Chris Maguire wrote: ‘Eerily quiet at my local Sainsbury’s this morning where a ‘technical issue’ means it’s cash only at the tills.
‘This car park would normally be rammed on a Saturday.’
Daniel French added: ‘Customer Service Announcement: Sainsbury’s is cash only, and the cash point isn’t working either. Nectar points are still working. #carnage’
It comes. day after McDonald’s experienced similar issues with their ordering system on Friday, with a global outage that left many unable to order in stores and online.
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