Amelia Barnham, 69, has been investigated by Allwyn because she has won the lottery too many times (Picture: Dan Charity/Newsgroup Newspapers Ltd)
A woman has been left waiting more than a month for her £800 Lotto win and was even turned away when she tried to collect her winnings at the Post Office.
Amelia Barnham, 69, from Hammersmith, London, won the prize on a £1 HotPicks ticket.
She has also been placed under investigation since the win because she has won a total of £23,600 in small prizes over several years.
When she went to the Post Office to collect the winnings, she was told to go back to Tesco where she bought the ticket.
This is because people who win between £500 and £50,000 can no longer collect their winnings from Post Offices and have to verify their numbers.
While she managed to validate the ticket, she was told to contact Allwyn, which replaced Camelot as Lotto’s operator on February 1.
While she was given a claim number from Allwyn, an investigator visited her home and told her she was under investigation because she had won so much before.
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She told The Sun: ‘He said it was because of the amount of wins that I had won and hopefully I should hear back within a week but I’m still waiting.
‘I think it’s disgusting and disgraceful the way I’ve been treated and the way I’m sure many others have been treated.
‘I will never ever buy tickets again — not if I’m going to have this sort of trouble getting winnings which are owed to me.
‘I would warn other players not to buy tickets as I’d hate to think others will have to go through the same situation as it’s quite disturbing.’
An Allywn spokesperson said: ‘This is a new claims process following the Post Office’s decision to no longer pay National Lottery retail prizes between £500.01 and £50,000.
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‘Security checks form a key part of the process of validating a winning ticket to ensure we maintain the integrity of The National Lottery.
‘All of our players are very important to us and we aim to provide them with as positive an experience as possible, so we’re sorry to hear of Ms Barnham’s concerns and we’ll certainly follow up with her as we’re keen to address those with her.’
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